Aris Agustian has been a part of APP Group for more than 11 years. Since joining in 2013, Aris has served as IT Support. In his daily responsibilities, he provides technical solutions related to hardware, software, and computer systems. Aris consistently ensures that every technical issue faced by customers (users) is resolved effectively and efficiently.
His role as IT Support has made Aris well-known among colleagues at his workplace, Wisma Indah Kiat, Serpong. With excellent performance, his presence is highly sought after, reflecting the importance of his contribution to supporting the smooth operations of the company.
Customer Focus as a Key Parameter of Success
According to Aris, Customer Focus is the core of service as IT Support. This means providing solutions quickly, accurately, effectively, and efficiently for every complaint or issue faced by users. "User satisfaction is a crucial element in the Company," he emphasized, highlighting that a user-oriented (Customer Focused) approach is the key to his success.
Commitment to Continuous Self-Improvement
As an IT Support professional, Aris understands the importance of continuously learning and keeping up with technological developments. For him, IT professionals must always stay one step ahead of their users. “When we provide support to users, it’s funny if the user ends up being more knowledgeable than us as IT Support,” he joked. “That’s why IT Support must always update their knowledge and skills,” Aris added.
One of Aris's most memorable experiences was helping a user, an expatriate employee, despite not being proficient in English at the time. The language barrier posed a significant challenge in communication. However, through self-study, such as watching YouTube videos and listening to English music, he overcame the obstacle. “I can assure you that it won’t happen again,” he said confidently.
Every day, Aris faces various challenges from users with different characters, priorities, and urgency levels. With a calm, focused, and dedicated approach, he always strives to provide the best service to achieve user satisfaction. For him, the success of a process is the result of wholehearted dedication to work.
APP Group: A Workplace with an Extraordinary Culture
For Aris, APP Group is an extraordinary place. Its inclusive work culture, structured systems, and diverse employee characteristics are the strengths of APP Group as an organization. "One word for APP Group’s culture: amazing," he expressed.
In closing, Aris conveyed his pride in being part of APP Group. His dedication, hard work, and enthusiasm reflect the company’s core values, making him a professional who provides exceptional support for the company’s operational sustainability.